System Engineer, GIOC

About this job

Vultr is expanding its Indian operations by setting up its inaugural Global Integrated Operations Command Center in Chennai, serving as a continuous nerve center for monitoring and first response across its global cloud systems. As a Systems Engineer for GIOC, you will act as the initial point of contact within the incident response lifecycle. Vultr is a prominent privately held cloud infrastructure provider known for delivering scalable and high-performance cloud compute, storage, and GPU solutions to enterprises worldwide. In this role, your daily responsibilities involve monitoring systems estate health through a unified dashboard, acknowledging alerts against specific SLAs, performing initial triage, executing established runbooks to resolve common technical issues, and escalating unresolved tickets to senior engineers. Operating on a rotational shift schedule that includes nights, weekends, and holidays, you will ensure seamless 24x7 coverage while maintaining precise incident documentation and supporting overall cloud infrastructure reliability.

Responsibilities

• Monitor systems-estate health signals for compute, storage, operating systems, and virtualization from a single dashboard.
• Acknowledge and triage incoming alerts and incidents in alignment with established first-response SLAs.
• Match active alerts to documented runbooks and execute permitted L1 actions to resolve common issues.
• Classify incidents by severity and customer impact, accurately routing tickets to the appropriate escalation path.
• Escalate unresolved or out-of-scope issues to Senior Systems Engineers with complete handoff documentation.
• Maintain thorough shift logs, incident timelines, and clear status communications for stakeholders.
• Contribute to continuous improvement by identifying recurring alerts and updating knowledge base articles.

Requirements

• Graduate or Engineer in a relevant field such as B.E., B.Tech, or equivalent.
• 3 to 5 years of experience in systems administration, preferably within a NOC, SOC, or IT operations environment.
• Good understanding of Linux and Windows operating systems, processes, services, and log analysis.
• Working knowledge of compute, storage, and virtualization concepts including VMs and hypervisors.
• Understanding of incident management fundamentals and severity-based triage.
• Exposure to monitoring, observability tools, and ITSM ticketing systems.
• Strong written and verbal communication skills in English.
• Willingness and ability to work a rotational 24x7 shift model including nights, weekends, and holidays.

Good to have

• ITIL V4 Foundation certification or equivalent ITSM knowledge.
• Linux certification such as RHCSA or LFCS, or a cloud-fundamentals certification.
• Scripting familiarity with Bash, Python, or PowerShell for routine automation.
• Exposure to cloud platforms, GPU, and high-density infrastructure.
• Experience using tools like JIRA, Confluence, PagerDuty, and observability platforms.

Who should apply

This role suits experienced IT operations professionals with a background in systems administration who thrive in fast-paced, alert-driven environments. Candidates must be comfortable working in a 24x7 rotational shift model covering nights and weekends. Strong documentation habits and a desire to grow into deeper site reliability engineering or platform engineering careers are essential. Freshers are not eligible as 3 to 5 years of experience is required.

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