Customer Success Business Partner
About this job
Anaplan is hiring a Customer Success Business Partner for its team in Bangalore, India. Anaplan provides an AI-infused scenario planning and analysis platform that helps prominent global enterprises optimize business decision-making and outpace competition. In this role, you will act as a strategic advisor and transformation partner rather than just managing traditional customer success. You will work within the EPM and enterprise planning space, guiding clients on how to leverage the Anaplan platform to achieve measurable business outcomes. A normal day in this role involves managing a portfolio of enterprise accounts, owning the end-to-end customer lifecycle from onboarding to renewals and expansion, engaging with C-suite executives, leading Executive Business Reviews, monitoring platform usage, identifying growth opportunities, and serving as the primary advocate for customers across internal teams.
Responsibilities
- Manage a portfolio of enterprise customers to maximize ROI across the end-to-end customer lifecycle.
- Own relationships with C-suite executives and senior stakeholders as a trusted advisor.
- Lead outcome-driven Executive Business Reviews to connect Anaplan capabilities to strategic priorities.
- Monitor platform usage and health metrics to mitigate renewal risks and drive sustained adoption.
- Identify and drive platform expansion opportunities and AI use cases within existing accounts.
- Collaborate with Sales, Partners, and Renewal Managers to build pipeline and protect renewals.
- Serve as the voice of the customer to internal Anaplan teams like Product and Support.
Requirements
- At least 8+ years of work experience in customer-facing roles such as customer success, presales, management, or technology consulting.
- Subject matter expertise in Financial Planning & Analysis and/or Supply chain planning.
- Strong understanding of Enterprise Performance Management and Enterprise Planning & Analytics.
- Hands-on consulting or implementation experience on products like Anaplan, OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, or Blue Yonder.
- Excellent communication, presentation, and interpersonal skills with a consultative approach.
- Ability to translate technical platform capabilities into business value.
Good to have
- CA or MBA degree
Who should apply
This role suits experienced professionals with a strong background in technology consulting, presales, or customer success within the enterprise planning and EPM sector. Candidates must possess hands-on expertise with tools like Anaplan, Oracle EPM, SAP, or similar financial and supply chain planning solutions. It is ideal for individuals who excel at C-suite engagement, value-based selling, and driving commercial growth. This posting is not for freshers as it requires at least 8+ years of professional experience.
Frequently asked questions
What is the primary location for the Customer Success Business Partner role at Anaplan?
The position is based in Bangalore, India.
What kind of experience is required to apply for the Customer Success Business Partner position at Anaplan?
Applicants need at least 8+ years of experience in customer-facing roles like customer success, presales, management, or technology consulting, specifically within the EPM or enterprise planning space.
What platforms should candidates have experience with to join Anaplan in this role?
Candidates should have hands-on implementation or consulting experience with tools such as Anaplan, OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, or Blue Yonder.
What are the core duties of the Customer Success Business Partner at Anaplan?
Core duties include managing an enterprise customer portfolio, driving user adoption, conducting Executive Business Reviews, securing renewals, and identifying expansion opportunities.
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