Manager, Technical Services
About this job
Everpure has transformed from a storage pioneer into a leading data platform, achieving significant revenue growth and partnering with the companies defining the next era of technology, including hyperscalers, AI labs, and the broader AI ecosystem. In the Manager, Technical Services role based in Bangalore, you will build, mentor, and scale a 24x7 front-line engineering team focused on delivering fast, high-impact resolutions for global enterprise customers. A normal day in this high-visibility position involves coaching engineering talent, optimizing operational workflows, coordinating cross-functional escalations with product and engineering teams, and modernizing support processes. You will collaborate closely with internal stakeholders to eliminate bottlenecks, drive strategic quality initiatives, and ensure seamless reliability across customer storage environments while cultivating a culture of technical excellence and continuous innovation.
Responsibilities
- Build, mentor, and scale a 24x7 front-line engineering team in Bangalore.
- Establish scalable operational workflows, shift schedules, and process improvements for array monitoring.
- Serve as the escalation leader for critical customer issues in coordination with Engineering and Product Management.
- Translate customer telemetry and operational insights into actionable documentation and product improvements.
- Lead career pathing, performance management, and technical upskilling for support staff.
- Participate in leadership on-call rotations and manage flexible shift operations.
Requirements
- Proven ability to recruit, grow, and inspire technical support or service delivery teams in tech organizations.
- Expertise in triaging complex hardware and enterprise software issues.
- Functional knowledge of enterprise operating systems such as Linux, VMware, or Windows.
- Familiarity with IT service management principles and incident management.
- Strong track record of implementing process improvements and managing 24x7 shift operations.
- Exceptional stakeholder management and cross-functional communication skills.
Who should apply
This role is ideal for experienced engineering leaders with a strong background in technical support or service delivery within fast-paced technology companies. It suits professionals who excel at managing 24x7 operations, driving process improvements, and leading high-performing teams through complex customer escalations. Candidates must be comfortable working from the Bangalore office and possess deep expertise in enterprise operating systems and incident management. The posting does not mention if freshers can apply.
Frequently asked questions
What is the primary location for the Manager, Technical Services role at Everpure?
The role is based out of the Everpure office in Bangalore, India.
What does the Manager, Technical Services at Everpure do daily?
The role involves coaching a 24x7 engineering team, optimizing operational workflows, resolving critical customer escalations, and partnering with product and engineering teams.
What kind of experience is required for the Manager, Technical Services position?
Candidates need experience in leading technical support or service delivery teams, triaging complex hardware and software issues, and managing 24x7 operations.
Is the Manager, Technical Services job at Everpure remote?
No, Everpure operates primarily as an in-office environment requiring work from the Bangalore office.
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