Technical Account Manager

About this job

Razorpay, a leading full-stack financial technology company in India, is looking for a Technical Account Manager to join its team in Bengaluru. Razorpay powers millions of businesses with smarter financial infrastructure, ranging from AI-native payments and fraud detection to smart payouts and automated reconciliation. As a Technical Account Manager, you will serve as the primary technical and product contact for Super Enterprise Merchants after they go live. A normal day in this full-time role involves building strong customer relationships, performing hands-on troubleshooting, resolving technical queries, collaborating with internal product and engineering teams using Jira, identifying opportunities to align Razorpay products with merchant needs, and sharing customer feedback to drive product enhancements.

Responsibilities

• Establish and maintain robust relationships with Super Enterprise Merchants as their primary technical and product contact post Go-live
• Proactively engage with customers to understand queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges
• Report and escalate issues or bugs to Product and Software engineering teams using tools like Jira
• Advocate desired merchant behavior and identify opportunities where Razorpay products align with their monetary transaction needs
• Act as a subject matter expert to drive best practices, document technical information, and gather feedback for product enhancements
• Collaborate closely with Sales, Product, and Engineering teams daily to ensure seamless communication and goal alignment

Requirements

• Previous experience in customer success and/or account management with a technical focus in a SaaS environment
• Excellent written and verbal communication skills alongside effective presentation abilities
• Strong multitasking and project management skills demonstrating initiative, self-motivation, and teamwork
• Experience with tools like Jira, Zendesk, or similar platforms
• Ability to discern evolving customer requirements and map them to platform features
• Exceptional organizational skills to coordinate meetings and follow-ups across multiple time zones and disciplines

Good to have

• Experience in the Fintech industry
• Basic understanding of programming
• 2+ years of experience in technical product and SaaS disciplines in a customer-facing role
• B.Tech or M.Tech degree in Computer Science or Information Science
• Relevant technical certifications

Who should apply

This role is ideal for professionals with background in customer success, account management, or SaaS environments who enjoy solving technical problems and building relationships with enterprise clients. If you possess strong project management skills, excellent communication abilities, and an aptitude for handling technical troubleshooting in a fast-paced fintech ecosystem, you will thrive here. The posting does not specify that freshers should apply, as preferred qualifications mention prior experience.

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