Global People Operations - Systems Administrator
About this job
Stripe, a financial infrastructure platform helping millions of companies handle payments and grow globally, is seeking a Global People Operations - Systems Administrator in Bengaluru. In this full-time role, you will join the Service Delivery Center and the wider People Solutions team to keep Stripe's people technology running smoothly. A normal day involves managing support queues, monitoring Jira and Salesforce cases, checking the Workday inbox for processing errors, and resolving standard tier 1 and tier 2 requests. You will handle administrative tasks, maintain documentation, perform basic reporting, and route complex system issues to the right owners. This hands-on operations position helps separate routine support from advanced configuration work, allowing the wider systems team to focus on strategic projects while ensuring employees receive prompt and accurate assistance.
Responsibilities
- Monitor Salesforce, Jira, and Workday support channels to triage and process incoming requests.
- Resolve standard tier 1 and tier 2 administrative tasks using documented procedures.
- Route complex issues, exceptions, and configuration needs to appropriate People Systems owners.
- Handle routine operational follow-ups, account maintenance, and access requests.
- Assist with periodic activities such as year-end tasks, audit requests, and system-release testing.
- Maintain up-to-date runbooks, standard operating procedures, and request templates.
- Conduct data-quality checks and support recurring company programs like performance cycles.
Requirements
- Experience in People operations, HR administration, systems support, or service delivery.
- Strong attention to detail for managing sensitive employee records and compliance tasks.
- Ability to work independently through high-volume request queues.
- Clear written communication skills for providing concise updates to stakeholders.
- Familiarity with Jira, Salesforce, or similar ticketing platforms.
- Comfort in learning enterprise systems and following structured procedures.
- Good judgment when handling confidential information.
Good to have
- Experience supporting Workday Core HCM, business processes, or reporting.
- Background in handling data access requests and standard user provisioning.
- Familiarity with cyclical People programs or audit compliance activities.
Who should apply
This role suits candidates with a background in HR administration, service delivery, or process-driven operations who enjoy managing support queues and maintaining system documentation. If you possess strong organizational skills, pay close attention to data accuracy, and feel comfortable navigating tools like Jira, Salesforce, or Workday, you will find this position a great fit. Please note that exact experience duration requirements are not stated in the posting.
Frequently asked questions
What is the primary function of the Global People Operations - Systems Administrator at Stripe?
The role focuses on supporting daily People technology operations by managing support queues, triaging requests, handling Workday inbox issues, and routing complex problems to the correct system owners.
Where is the Global People Operations - Systems Administrator role located?
The position is located in Bengaluru, India, as a full-time role with Stripe.
What tools will I use daily in the Stripe Systems Administrator position?
You will regularly use Workday, Salesforce, and Jira to monitor queues, process requests, and maintain ticket records.
What kind of candidate background does Stripe look for in this role?
Stripe looks for individuals with experience in HR administration, systems support, or process-driven operations who demonstrate strong organizational skills and good judgment with confidential data.
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