Staff Engineer, Support Experiences
About this job
Stripe is a financial infrastructure platform utilized by millions of businesses globally to accept payments, expand revenue streams, and unlock new business opportunities. As a Staff Engineer for Support Experiences based in Bengaluru, you will be part of an engineering organization dedicated to building and enhancing Stripe's user support systems from start to finish. This team manages everything from external support interfaces and self-serve content to internal tooling, case routing, and innovative generative AI assistants designed to boost productivity. On a normal day, your responsibilities will involve designing and operating reliable distributed systems, setting technical strategy, writing and reviewing code, mentoring senior engineers, and collaborating closely with cross-functional product, design, and operational teams to deliver exceptional support experiences.
Responsibilities
- Design, build, and operate production systems emphasizing reliability and usability
- Write and review code regularly to elevate team engineering standards
- Build high-quality end-to-end product experiences with deep user empathy
- Collaborate with cross-functional stakeholders and navigate organizational complexity
- Partner with leadership to create and drive long-term technical vision
- Unblock the team to execute roadmaps and make effective business tradeoffs
- Improve engineering standards, tooling, and processes
- Teach and mentor other engineers to develop future leaders
Requirements
- 10+ years of professional backend or full-stack development experience
- Experience setting and executing long-term technical strategy for large product areas
- Ability to prioritize competing requirements and ship features iteratively
- Proven track record of technical leadership and growing other engineers
- User empathy and customer-centric approach to product development
Good to have
- Experience building software systems for customer support or operations organizations
- Experience leading projects across multiple teams and timezones
- Proficiency in JavaScript, TypeScript, Ruby, Java, and React
- Experience designing and owning Agentic LLM solutions for automation or support
Who should apply
This role suits an experienced technical leader with a strong background in backend or full-stack development who excels at driving product delivery and mentoring engineers. If you have extensive experience shaping technical strategy for large products and a passion for customer-centric problem solving, you should apply. Freshers are not eligible for this position as it requires a minimum of 10+ years of professional experience.
Frequently asked questions
What is the location for the Staff Engineer, Support Experiences role at Stripe?
The role is based in Bengaluru.
What does the Support Experience team at Stripe do?
The team builds and improves Stripe’s user support from end to end, including external support interfaces, internal tooling, case routing, and generative AI assistants.
What are the minimum experience requirements for the Staff Engineer position at Stripe?
Candidates must have 10+ years of professional backend or full-stack development experience, including writing and reviewing code.
Can freshers apply for the Staff Engineer, Support Experiences opening at Stripe?
No, freshers cannot apply as the position requires a minimum of 10+ years of professional experience.
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